Objectives: • Improving any kind of communication and relationship • Improving effectiveness in supervising, judging, handling conflict and criticism • Understanding how to master any situation, overcome feelings of inadequacy and learn methods to release anxiety in a positive way Audience: • Managers and directors • Human resource managers and sales managers • Those who are involved in staff management activities and need to handle conflicts in a work team • Those who wish to improve their communication skills and learn how to manage interpersonal relationships
Image and communication
• Our image
• Verbal communication
• Non verbal communication
• Symbolic communication
• Self and hetero-perception
Relating with others
• Conflicts in the work place
• Usual behaviors and observed problems
• Understanding the limits of individual behaviors
• Choosing effective behaviors
• Effective and positive behaviors
• The concept of “one best way”
• Assertiveness for women
Behavior self assessment
• Defining strengths
• How to improve strengths in everyday life
• Recognizing styles
• The passive style
• The aggressive style
• The assertive style
• The most common behaviors
• The fear of rejection
Learning how to say no
• Assertive style of listening
• Submissive style of listening
• How to say “no” effectively
• How to improve self-esteem
Anger management
• Anger management
• Controlling emotions
• Explosive anger
• Anger management exercises
The killer phrases
• How to stop a fight
• Objections management
• How to respond to a boss
• Managing the relationship with coworkers
Emotions
• Self-consciousness
• Empathy
• Interaction
Control and assertiveness
• Leadership
• Control
• The most common fears
• Obsessive leadership
• Paranoid leadership
• Schizophrenic leadership
The fields of application of assertive behavior
• Work
• Family
• Friends
• Society
Psychology
• Managing anxiety
• Analyzing the reasons of our fears
• Recognizing others’ personalities
• Self-motivation
• The fast forced change
Ad hoc
Contatti
