Objectives: Learning how to communicate effectively and adopt appropriate behaviors in difficult and stressful situations. Audience: Those who wish to improve their communication skills and their ability in managing interpersonal relationships.
Relationship and effective communication fundamentals
• Principles of communication
• Body language
• Relational communication
• Communication dynamics
• Receivers
• Messages
The most common risks
• Risks coming from people
• Risks coming from ourselves
• Managing the main problems
• Stress effects
• Interpretation
• Mind games and scripts
Self-knowledge
• The role of the past and of the experiences
• Awareness
• Where I am now
• Strenghts
• Weaknesses
Self-control
• Voice and gestures control
• Emotions control
• Time control
• The limits of control
The relationship control
• How the others see us
• Listening
• Recognizing
• Questioning
• Handling conflicts
• Positive transactions
• Ego states
Responding and interacting
• Concentration
• Improvisation
• Voice, gestures, eye gaze, breath
• Role-play
• Silence
• Thinking time and talking time
• Interferences
• Managing stressful situations
• Personality and role
• Fast response
• Technical response
• Relational response
• Responsiveness
Ad hoc
Contatti
