Dealing with conflicts at work

Descrizione del corso

Objectives: • Being aware of our approach towards the conflict and of its implications in the workplace • Learning how to identify the elements that lead to conflict or that avoid conflicting situations • Learning how to deal with conflict and how to turn it into discussion • Learning how to deal with potentially conflicting situations with coworkers or subordinates Audience: • Managers • Those who work in a team • Those who wish to improve their relational skills in the workplace Methodology: • Frontal and interactive lesson • Practical exercise • Test and individual feedback • Role playing • Use of music and body movement • On demand contents

Programma

• Personal and group dynamics that encourage conflict
• Being objective about our own relational style
• Assertiveness: a strategic communication intended to solve problems
• Assertiveness: operating techniques
• Anxiety, fear, stress: their role in the conflict
• How to say “no” and how to deal with rejection
• Explanation and justification: difference and their respective implications
• Manipulation: how to recognize it and how to handle it
• Transactional analysis: the fundamentals
• Relational games: their role in the conflict
• The relational object: meaning and use
• Awareness of nonverbal and paraverbal communication