Assertiveness and communication

Descrizione del corso

Objectives: Learning how to manage assertive behaviors in order to build positive and effective work relationships. Audience: • Those who need to manage human resources and overcome conflict in the workplace • Those who wish to improve their communication skills and interpersonal relationships

Programma

Relationship dynamics
• The fundamentals of communication
• Nonverbal communication
• Precise language
• Influencing language
• Role playing to introduce communication fundamentals

The psychology of relationships
• Transactions between people
• Ego states
• Life positions
• Scripts
• Psychological games
• Transactional analysis games

Emotions
• The dynamics of emotions
• Empathic abilities
• Engagement skills
• Assertiveness
• Canalization of emotions
• Role plays on emotions

The message we send
• Conscious communication
• Unconscious communication
• Body language
• Games on proxemics and nonverbal communication

Relationships
• Knowing others
• How do others see me?
• Active listening
• The art of asking questions
• The answer
• Improving observational and listening skills
• Active listening games