How to communicate and relate effectively

Descrizione del corso

Objectives: Learning how to interact effectively with other people, using the psychology of relationships, in order to reduce conflict in a work team and improve productivity and personal satisfaction. Audience: Managers, executives, businessmen and those who wish to constantly improve their communication skills.

Programma

Relationship dynamics
• The fundamentals of communication
• Nonverbal communication
• Precise language
• Influencing language

Role playing to introduce communication fundamentals

The psychology of relationships
• Transactions between people
• Ego states
• Life positions
• Scripts
• Psychological games
• Transactional analysis games

Emotions
• The dynamics of emotions
• Empathic abilities
• Engagement skills
• Assertiveness
• Canalization of emotions
• Role plays on emotions

The message we send
• Conscious communication
• Unconscious communication
• Body language
• Games on proxemics and nonverbal communication

Relationships
• Knowing others
• How do others see me?
• Active listening
• The art of asking questions
• The answer
• Improving observational and listening skills
• Active listening games

Knowing others
• Active listening
• The art of asking questions
• Diversity
• Engagement
• Empathy
• Barriers to effective listening
• Active listening games