Objectives: • Using neuro-linguistic programming and systemic approaches to analyze communication processes • Recognizing and using nonverbal signs (generally unconscious) to improve mutual comprehension • Teaching how to use effective questioning techniques with co-workers and clients: obtaining, verifying, knowing. Audience: Managers, businessmen and those who wish to improve their communication skills.
Communication fundamentals
• The basic elements of the communication model and their implications in the workplace
• The meaning of interpersonal communication
• The systemic perspective: us, the others, the company
• Sharing the subjective experience
• Behavior and communication in the workplace
Understanding how we perceive things
• The corporate world and the way we perceive it
• Perception and message distortion
• Understanding professional interlocutors to improve communication
The relationship with clients and co-workers
• The basis of a good relationship
• Relating with others
• The relationship frame
• Understanding feedback from others
• Body language micro-signs
• Familiarizing with others
• Communication consistency and inconsistency and their consequences
Precise language in the working environment: the meta-model
• The importance of precise language
• Surface structure and deep structure: what we say and what we don’t say
• Effective communication in the workplace
• Drawing attention to priorities
• Perceptive listening
• Rules for effective listening
• Managing the lack of communication in the workplace by using the meta-model
• Strengths and weaknesses of generalizing verbal content
• Restoring the lacking language
• How to avoid message distortion
Effective questioning techniques with co-workers and clients: obtaining, verifying, knowing
• Typologies of effective questions
• The use of verbs to point out a message
• Identifying meta model violations
Ad hoc
Contatti
