Objectives: • Understanding the body language of the interlocutor • Understanding the paraverbal language (voice, tone, inflections…) of the interlocutor • Understanding the effect produced by our verbal and paraverbal language • Succeeding in supporting communication and trust • Improving the identification of the client in compliance with self-respect • Using the professional identity • Interpreting the physical environment (furniture, the arrangement of objects...) • Establishing a connection between the environment and the personality of the client Audience: • Vendors • Team leaders Methodology • Frontal, interactive lesson • Exercises • Test and individual feedback • Role playing • Use of music and body movement • On-demand content
• The personality levels and their relationship with gestures
• The difference between gestures and movements and their application
• Body expression of affectivity and sensitivity
• Understanding signs of interest and indifference
• The motivation towards purchase and its features
• Gestures, posture, proxemics (the mutual use of space) and their meaning
• The handshake
• Paraverbal communication: timbre, tone, accents, inflection
• The physical environment: what it says
• Power, affective and emotional presences in the environment
• Manipulation and sincerity: how to recognize them
• The assertive body language
Ad hoc
Contatti
