The ITIL® 2011 SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® 2011 Service Strategy publication. In order to access ITIL® Intermediate Lyfecicle Service Strategy course and exam, you must have obtained ITIL® v3 Foundation certificate. The certification exam will be taken by the participants at the end of the course. The course includes the official teaching material and the related exam in electronic format. ITCore Group is a Reseller of Accredited ITIL® training courses provided by Green Mill Solutions, accredited ATO by Peoplecert. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All AXELOS Limited related training courses (ITIL® and PRINCE2®) will only be delivered including certification exams.
• Introduction to Service Strategy
• Service Strategy principles
• Service Strategy processes
• Governance
• Organizing for Service Strategy
• Technology considerations
• Implementing Service Strategy
• Challenges, critical success factors and risks.
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